1. Return Information
In order to give you the best shopping experience, we have the Product Return Service. If the item(s) / merchandise the customer received does not satisfy or has quality issue, please feel free to contact jinsubean.com customer service by submitting a ticket to request for a Return Merchandise Authorization # (RMA#) and an RMA Specialist will review your request.
We apologize for the inconvenience; jinsubean.com will not accept returns on the following:
- Certain personal item(s) / merchandise.
- Item(s) / merchandise marked as “Final Sale”.
- International Orders
2. Return Guidelines
- For all Returns, the customer must contact jinsubean.com to obtain an RMA# within 10 business days upon receipt of shipment. We consider receipt of shipment based on UPS delivered date.
- Returning item(s) / merchandise that do not have prior authorization / RMA# will be rejected.
- All item(s) / merchandise with an RMA# must be postmarked and received within 10 business days after RMA# was issued.
- All returning item(s) / merchandise must be unused and in new condition with all of the original packaging and accessories. jinsubean.com will need to receive and inspect the returning item(s) / merchandise before a refund is given.
- A 10% restocking fee will apply for returns due to customer’s reason.
- jinsubean.com does not process exchanges. If the customer would like to purchase other items, please submit a new order for the desired replacement(s).
- If the returning item(s) / merchandise does not meet the Return Policy criteria of (RMA #, unused, and in new condition with all of the original packaging and accessories), the customer will be given the option to have the returning item(s) / merchandise shipped back to him / her at their own expense and no refund will be given.
3. Return Shipping Cost
- If the return is due to the customer’s reason, such as the customer ordered incorrect item(s) / merchandise, or the customer wants to return for no apparent reason, the customer shall be responsible for the return shipping cost.
- If the return is due to jinsubean.com’s reason, such as we shipped the incorrect item(s) / merchandise or the item(s) / merchandise was damaged upon arrival, jinsubean.com will be responsible for the return shipping cost.
4. Return Procedure
Make sure the order Status is Completed on jinsubean.com and Sign In. You will be directed to “My Dashboard”, Click on the Completed Order that you would like to Request a Return. Click on “View Order”, following that action, Click on “Return” on the upper right hand corner. Fill out the New Return for Order (Sales Order #) Form and Click “Submit”. A return request must be submitted within 10 business days upon receipt of shipment. Customers are required to take photos of the item(s) / merchandise and package.
jinsubean.com RMA Specialist will review the return request and will notify the customer of approval or denial (Return Policy) and instructions on how to proceed.
Please follow the instructions from jinsubean.com RMA Specialist and return the item(s) / merchandise (Unused and in new condition with all of the original packaging and accessories). Also include the RMA# on the Package issued by the RMA Specialist or the return request will be denied.
jinsubean.com RMA Specialist will inspect and process the customer’s return when the package is received. A 10% restocking fee will be applied and a refund will be issued if the returning item(s) / merchandise are in the described condition in the jinsubean.com Return Policy.
To submit a ticket for a return request and obtain an RMA#, contact us. .
5. Price Adjustment Policy
If a purchased item goes on sale or further markdown, jinsubean offers a one-time price adjustment on your order, under the following conditions:
- Price adjustment requests must be made within 7 days of your order being placed.
- The same style and size must be in stock at the time of your price adjustment request.
NOTE: "Final sale" items are not eligible for a price adjustment.